After-sales support is easier when buyers know what evidence and model information to send. This update is based on FCDC warranty policy and contact support pages, which describe spare parts support, technical guidance and claim evidence requirements.
Source material used
The warranty policy page asks buyers to provide photos or videos, issue description and serial number information when raising support questions. It also references spare parts support and technical guidance.
The contact support page routes product, quote, order, shipping and after-sales questions through the FCDC contact process.
Why this belongs in News
Overseas dealers often compare suppliers by parts and support workflow, not only initial price. Clear evidence requirements help the dealer and supplier identify issues faster.
This also protects repeat orders: the first shipment should generate useful feedback about parts demand, service questions and customer fit.
How dealers should prepare
Before reporting a problem, collect model name, serial number if available, order reference, photos or videos and a clear issue description. For recurring parts demand, track which items are consumed most often.
That information helps FCDC discuss warranty scope, technical guidance and possible spare parts planning for the next order.
Warranty policy
Review the claim and evidence workflow for support questions.
Contact support
Use the support route for product, order, shipping and after-sales questions.
Dealer quote support
Plan spare parts and service needs when preparing repeat orders.
Support evidence checklist
- Model name and order reference.
- Serial number if available.
- Clear issue description.
- Photos or video showing the problem.
- Parts request or technical question.
Related FCDC resources
FAQ
Why ask for photos and videos?
Visual evidence helps confirm the issue, identify parts and avoid unclear support communication across time zones.
Prepare a clear after-sales request
Send model details, issue evidence and order information so FCDC can review the support question efficiently.