Warranty Policy
Our Commitment to Quality and Customer Satisfaction
We stand behind the quality of our products. Our warranty policy is designed to give you peace of mind and confidence in your purchase. We provide comprehensive warranty coverage on all our vehicles and work with you to resolve any quality issues that may arise.
Warranty Coverage
Standard Warranty
All new vehicles come with a comprehensive 12-month warranty from the date of shipment.
What’s Covered:
- Engine and internal components
- Transmission and drivetrain
- Electrical system and wiring
- Frame structural defects
- Suspension components
- Fuel system (carburetor/EFI)
- CDI/ECU and ignition system
- Factory-installed accessories
Extended Warranty
Extended warranty options available for qualifying orders.
Eligibility:
- Bulk orders (20+ units)
- Established business partners
- Select premium models
- Additional cost may apply
Contact our sales team for extended warranty pricing and terms.
Electric Vehicle Battery
Special warranty terms for electric vehicle batteries.
Coverage Includes:
- Battery cell failure
- Capacity below 70% of rated
- BMS (Battery Management System)
- Charging system defects
Battery warranty period varies by model and battery type.
What’s Not Covered
Wear & Tear Items
Tires, brake pads, clutch plates, chains, sprockets, filters, spark plugs, bulbs, and other consumable parts.
Improper Use
Damage from misuse, overloading, racing, stunts, or operation beyond designed specifications.
Modifications
Issues arising from unauthorized modifications, aftermarket parts, or non-factory alterations.
Neglected Maintenance
Failures due to lack of proper maintenance, such as oil changes, air filter cleaning, and scheduled service.
Accident Damage
Physical damage from collisions, crashes, or external impacts, regardless of cause.
Environmental Damage
Damage from flooding, saltwater exposure, extreme weather, or natural disasters.
Warranty Claim Process
Report the Issue
Contact our after-sales team within the warranty period. Provide your order number, product details, and a clear description of the problem.
Document with Evidence
Submit clear photos or videos showing the defect. Include images of the VIN plate, affected components, and any error codes if applicable.
Technical Review
Our technical team will review your submission and may request additional information or diagnostic tests to determine the cause.
Resolution Provided
Once the claim is approved, we’ll provide the appropriate solution: replacement parts, repair instructions, or credit for future orders.
Warranty Solutions
Replacement Parts
Free replacement parts shipped for covered defects. Buyer typically covers shipping costs for individual parts.
Parts Credit
Credit toward replacement parts or future orders, applicable when local sourcing is more practical.
Unit Replacement
In cases of major defects affecting multiple systems, we may provide a replacement unit with your next order.
Technical Support
Detailed repair instructions, video guidance, and remote technical support for on-site repairs.
Spare Parts Support
Beyond warranty coverage, we provide comprehensive spare parts support:
Parts Availability
We maintain stock of common replacement parts for all current models and support parts availability for at least 3 years after product discontinuation.
Parts Ordering
Contact our parts department with your model number and VIN to order specific components. We can ship individual parts or parts packages.
Technical Diagrams
Exploded view diagrams and parts lists are available for all models to help identify exact replacement parts needed.
For warranty claims and technical support:
- Email: [email protected]
- WhatsApp: +1 234 567 8901
- Response Time: Within 24-48 business hours
Please have your order number and product information ready when contacting us for faster service.
To ensure your warranty remains valid, we recommend:
- Following the maintenance schedule in your owner’s manual
- Using recommended oils, fluids, and replacement parts
- Keeping records of maintenance performed
- Operating the vehicle within its designed specifications
- Storing the vehicle properly when not in use
Proper maintenance not only keeps your warranty valid but also extends the life of your vehicle.