We stand behind the quality of our products. Our warranty policy is designed to give you peace of mind and confidence in your purchase. We provide comprehensive warranty coverage on all our vehicles and work with you to resolve any quality issues that may arise.
Warranty Coverage
Standard Warranty
All new vehicles come with a comprehensive 12-month warranty from the date of shipment.
What’s Covered:
- Engine and internal components
- Transmission and drivetrain
- Electrical system and wiring
- Frame structural defects
- Suspension components
- Fuel system (carburetor/EFI)
- CDI/ECU and ignition system
- Factory-installed accessories
Extended Warranty
Extended warranty options available for qualifying orders.
Eligibility:
- Bulk orders (20+ units)
- Established business partners
- Select premium models
- Additional cost may apply
Contact our sales team for extended warranty pricing and terms.
Electric Vehicle Battery
Special warranty terms for electric vehicle batteries.
Coverage Includes:
- Battery cell failure
- Capacity below 70% of rated
- BMS (Battery Management System)
- Charging system defects
Battery warranty period varies by model and battery type.
What’s Not Covered
Wear & Tear Items
Tires, brake pads, clutch plates, chains, sprockets, filters, spark plugs, bulbs, and other consumable parts.
Improper Use
Damage from misuse, overloading, racing, stunts, or operation beyond designed specifications.
Modifications
Issues arising from unauthorized modifications, aftermarket parts, or non-factory alterations.
Neglected Maintenance
Failures due to lack of proper maintenance, such as oil changes, air filter cleaning, and scheduled service.
Accident Damage
Physical damage from collisions, crashes, or external impacts, regardless of cause.
Environmental Damage
Damage from flooding, saltwater exposure, extreme weather, or natural disasters.
Warranty Claim Process
Report the Issue
Contact our after-sales team within the warranty period. Provide your order number, product details, and a clear description of the problem.
Document with Evidence
Submit clear photos or videos showing the defect. Include images of the VIN plate, affected components, and any error codes if applicable.
Technical Review
Our technical team will review your submission and may request additional information or diagnostic tests to determine the cause.
Resolution Provided
Once the claim is approved, we’ll provide the appropriate solution: replacement parts, repair instructions, or credit for future orders.
Warranty Solutions
Replacement Parts
Free replacement parts shipped for covered defects. Buyer typically covers shipping costs for individual parts.
Parts Credit
Credit toward replacement parts or future orders, applicable when local sourcing is more practical.
Unit Replacement
In cases of major defects affecting multiple systems, we may provide a replacement unit with your next order.
Technical Support
Detailed repair instructions, video guidance, and remote technical support for on-site repairs.
Spare Parts Support
Beyond warranty coverage, we provide comprehensive spare parts support:
Parts Availability
We maintain stock of common replacement parts for all current models and support parts availability for at least 3 years after product discontinuation.
Parts Ordering
Contact our parts department with your model number and VIN to order specific components. We can ship individual parts or parts packages.
Technical Diagrams
Exploded view diagrams and parts lists are available for all models to help identify exact replacement parts needed.
For warranty claims and technical support:
- Email: [email protected]
- WhatsApp: +1 234 567 8901
- Response Time: Within 24-48 business hours
Please have your order number and product information ready when contacting us for faster service.
To ensure your warranty remains valid, we recommend:
- Following the maintenance schedule in your owner’s manual
- Using recommended oils, fluids, and replacement parts
- Keeping records of maintenance performed
- Operating the vehicle within its designed specifications
- Storing the vehicle properly when not in use
Proper maintenance not only keeps your warranty valid but also extends the life of your vehicle.
2026 dealer after-sales workflow before a repeat order
A warranty question from an overseas motorcycle dealer is rarely only a yes-or-no policy question. It is usually a workflow question: what evidence is needed, which part failed, whether the issue happened before or after delivery, how the local workshop diagnosed it, and what should change before the next FCDC Motor order.
For FCDC and FCDC Motor buyers, this warranty owner page now separates after-sales workflow from the first-container spare-parts guide, the China wholesale sourcing hub, the import document guide and electric battery compliance pages. Use it when a dealer needs claim evidence, replacement-part discussion, technical guidance or repeat-order feedback, not when the buyer is still choosing the first model mix.
| Dealer support question | Evidence to prepare | FCDC Motor follow-up path |
|---|---|---|
| Was the issue visible on arrival? | Delivery date, packing photos, crate condition, short unloading video, model code, order reference and clear images before assembly or resale. | Start with the warranty policy and contact support route. |
| Is it a technical, assembly or wear-part question? | Part name, serial or frame number where available, close-up photos, short video of the symptom, maintenance history and local workshop notes. | FCDC Motor can review technical guidance, replacement-part options or next-order parts planning. |
| Does the first order need a better parts reserve? | Sales volume, terrain, rider type, parts consumed, warranty questions, common crash items and slow-moving parts after the first sales cycle. | Move the next RFQ to the first-container spare-parts kit owner. |
| Is the question tied to electric batteries or chargers? | Battery label, charger label, charging behavior, storage condition, controller symptom and any shipment document questions. | Use the electric document checklist before making battery or certificate claims. |
| Will the feedback affect the repeat order? | Which models sold, which service questions appeared, which parts were requested and which customer use cases were strongest. | Send the feedback with the next FCDC Motor quote request. |
Claim evidence checklist for motorcycle and ATV dealers
Order identity
Send the order reference, model link or model code, quantity, destination, purchase channel and the person who should receive support replies.
Visual evidence
Use photos and short videos that show the whole vehicle, the affected area, serial or frame details when available, packaging and the symptom in context.
Use and service history
Record delivery date, assembly notes, first-service actions, terrain, rider use, modifications, crash history and parts already replaced.
Requested outcome
State whether the dealer needs diagnosis, replacement parts, repair guidance, a written answer for the local customer, or a next-order parts adjustment.
Warranty wording boundaries used for this update
- The FTC Businessperson’s Guide to Federal Warranty Law is used as the public source for keeping warranty language clear, written and limited to what is actually offered.
- Google product structured-data guidance is used as a search-quality boundary: product, support and offer facts should match visible page content and written confirmation.
- IATA lithium battery guidance remains the source boundary for electric battery shipping and document questions.
- This page does not promise a fixed warranty period, free replacement for all failures, road legality, certification, inventory availability, top speed, range or guaranteed repair outcome. Final support depends on the exact product, written order terms, evidence, use condition and confirmed responsibility.
Prepare a dealer after-sales request
Send FCDC Motor the order reference, model code, photos, videos, symptom notes, parts request and repeat-order feedback so support can start from evidence instead of guesswork.
Common questions
What does the FCDC Motor warranty cover?
Warranty coverage depends on product type and agreed order terms. It generally focuses on manufacturing defects and confirmed quality issues rather than misuse, unauthorized modification, or normal wear.
What evidence is needed for a warranty claim?
Buyers should provide photos or video, issue description, serial or frame details when available, order reference, and packaging evidence so FCDC Motor can review the claim efficiently.
Does FCDC Motor support spare parts after delivery?
Yes. FCDC Motor can discuss spare parts, technical guidance, and after-sales support options depending on the model, order terms, and destination market requirements.
Buyer support
Need clarification before placing an order?
Contact FCDC Motor for payment, shipping, warranty, customs, return, single-unit delivery, sample order, or bulk purchase questions before confirming your order.