Returns & Cancellation Policy
Fair and Transparent Guidelines for Order Changes
We understand that business circumstances can change. Our returns and cancellation policy is designed to be fair to both parties while protecting against unnecessary losses. Please review these guidelines carefully before placing your order.
Order Cancellation
Before Production
Orders can be cancelled with full deposit refund if cancellation is requested before production begins.
- Written cancellation request required
- Full deposit refund within 7-14 business days
- No cancellation fees apply
During Production
Partial refund possible, depending on production stage and materials already committed.
- Early stage (materials ordered): 70-80% deposit refund
- Mid-production: 40-60% deposit refund
- Late production: 0-30% deposit refund
Actual refund calculated based on incurred costs. Documentation provided upon request.
After Shipment
Orders cannot be cancelled once goods have been shipped. Buyer is responsible for:
- Full payment of remaining balance
- Accepting delivery of goods
- All shipping and handling costs
Refusal to accept delivery may result in storage fees and loss of deposit.
Order Modifications
Changes Before Production
We can accommodate most order changes if requested before production begins:
- Quantity changes: Increase or decrease order size
- Model changes: Switch to different models (price adjustment may apply)
- Color/specification changes: Generally no additional cost
- Shipping destination changes: Freight cost adjustment may apply
Changes During Production
Limited modifications possible, subject to production status:
- Minor changes may be accommodated with additional lead time
- Major changes (model, engine type) may incur additional costs
- Changes affecting completed units not possible
- Please contact your sales representative immediately
Returns Policy
General Policy
Due to the nature of international vehicle trade, we generally do not accept returns of delivered products. All sales are considered final once goods arrive at the destination. However, we are committed to resolving quality issues fairly.
Quality Issues – What We Cover
- Manufacturing defects not caused by shipping or handling
- Missing components that should have been included
- Products significantly different from confirmed specifications
- DOA (Dead on Arrival) units with verified defects
Solution: Replacement parts, credit, or partial refund based on issue severity
What’s Not Covered
- Change of mind or market conditions
- Minor cosmetic variations within normal tolerance
- Damage during shipping (covered by cargo insurance)
- Issues arising from improper assembly or handling
- Failure to clear customs or obtain import permits
Damaged Shipments
Inspect Upon Arrival
Carefully inspect all goods immediately upon arrival at the port or your facility. Document any visible damage to packaging before opening.
Document Damage
Take detailed photos and videos of any damage. Include images of the packaging, shipping labels, and the damaged products themselves.
Report Within 7 Days
Submit damage claims to our team within 7 days of delivery. Include all documentation, the bill of lading number, and your order number.
Insurance Claim Process
We will work with the shipping company and insurance provider to process your claim. CIF orders include cargo insurance that covers transit damage.
Refund Processing
Refund Timeline
Approved refunds are processed within 7-14 business days. Bank wire transfers may take additional 3-5 days to appear in your account depending on your bank.
Refund Method
Refunds are issued via the original payment method when possible. For bank wire payments, refunds are sent to the originating bank account.
Bank Fees
International wire transfer fees for refunds are typically deducted from the refund amount. Trade Assurance refunds follow Alibaba’s standard process.
- Confirm specifications carefully before placing your order to avoid changes later
- Verify import requirements for your country before ordering
- Plan inventory needs accurately to avoid over-ordering or under-ordering
- Communicate proactively with your sales rep if you anticipate any issues
- Review all documents (PI, specifications, shipping details) before confirming
- Custom/OEM Orders: Custom products have stricter cancellation policies as materials and tooling are order-specific
- Seasonal Products: Orders for seasonal models may have limited modification windows
- Bulk Orders: Large orders may be produced in phases with different cancellation terms for each phase
- Trade Assurance: Orders placed through Alibaba Trade Assurance follow Alibaba’s dispute resolution process
Need to Cancel or Modify an Order?
Contact your sales representative immediately to discuss your options. The sooner you reach out, the more options will be available.